Privacy Policy

Last Updated: 01 January 2026
Registered Entity: Penfold Collective Pty Ltd (ACN 679 602 281)
Registered in: New South Wales, Australia

This Privacy Policy (“Policy”) explains how Penfold Collective Pty Ltd (“we,” “us,” “our”) collects, uses, holds, protects, and discloses personal information collected through the website PenfoldCollective.com (the “Site”). It also explains your rights regarding that information.

By accessing, browsing, or using the Site, submitting forms, or otherwise interacting with us, you agree that your personal information will be handled as described in this Policy.

1. Who We Are & Why This Policy Matters
We are committed to managing personal information in an open, transparent, and secure way. Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), organisations that collect personal information must clearly explain:
– what information is collected,
– how and why it’s collected,
– how it is used and disclosed,
– how it is protected,
– and how individuals can access and correct their information. 

2. Personal Information We Collect
We may collect personal information when you interact with the Site, including by:
Submitting a contact or enquiry form;
Signing up for newsletters or updates;
Requesting information or strategy sessions.
Examples of the personal information we collect include:
– Full name
– Email address
– Phone number
– Organisation or role (if voluntarily provided)
– Any other information you choose to submit via forms

We may also collect technical information automatically, such as IP address, device type, browser type, and analytics data. This type of information may become personal information if it can identify an individual. 

3. How We Use Your Personal Information
We use personal information for these purposes:
– To respond to enquiries or contact requests;
– To provide information about our educational content and services;
– To manage, maintain, and improve the Site;
– To comply with legal and regulatory obligations; and
– For other purposes you consent to.

We will not use your personal information for any purpose other than as set out in this Policy without your consent.

4. Disclosure of Personal Information
We may disclose your personal information:
– To our service providers who help us operate the Site (e.g., hosting, analytics);
– To comply with legal obligations (e.g., court order or government request);
– To enforce our rights or protect safety and legal interests.

We do not sell or lease personal information to third parties.

5. Cookies and Third-Party Tools
We may use cookies or similar technologies to enhance your experience, analyse usage patterns, and administer the Site.
A cookie is a small file stored on your device which can track behaviour and preferences. You can generally choose to disable cookies through your browser settings; however, this may affect some features of the Site. 

6. Overseas Transfers & Third-Party Platforms
Personal information may be stored or processed by service providers located outside Australia (e.g., cloud servers or analytics services). If personal information is sent overseas, we take reasonable steps to ensure it is afforded similar protections to those under Australian law.

7. Data Security & Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including technical and organisational safeguards. 
We retain personal information only as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law.

8. Accessing and Correcting Your Personal Information
You have the right to request access to personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date, subject to exceptions under law.
To request access or correction, please contact us using the details in Section 11 below.

9. Complaints and Contact
If you have any questions about this Policy or believe we have handled your information incorrectly, you may contact us:
Email: info@penfoldcollective.com
Address: Level 2, 29 Kiora Road, Miranda, New South Wales 2228, Australia
Website Contact Form: available on the Contact page of the Site.

We will investigate all complaints and respond in a timely manner.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for guidance. 

10. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in law, technology, or our practices. The updated Policy will be posted on the Site with the “Last Updated” date.

11. Additional Rights and Requirements
Depending on your location or the way you access the Site, additional legal rights may apply. If you are based outside Australia, additional privacy protections such as the GDPR (EU) or UK GDPR may apply.

By using this Site, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described.